This document shows how to identify a DanteIP-Zynq-DDR based Harrison Dante device and shows the procedure for updating the firmware on these devices. The firmware file for the device will need to be downloaded from firmware page for the device or provided by customer support. Device firmware can be located at Harrison Support
I Confirm Device
Dante devices use several different internal technologies. The procedure for updating Dante firmware must match the internal technology used. A DanteIP-Zynq-DDR based Dante Device can be identified by following these steps.
- Open Dante Controller on your computer.
- Double-click the Harrison Dante device of interest.
- Select the "Status" tab of the Device View window.
- In the Dante Information section, look at the Dante Model item. Confirm that it shows DanteIP-Zync-DDR
Once confirmed that the device in need of a firmware update matches this, you may proceed with this guide. If you have questions, please contact support.
II Obtain IP Address of Device
To access the firmware updater, the IP address of the device is required.
- Open Dante Controller on your computer.
- Double-click the Harrison Dante device of interest.
- Select the "Status" tab of the Device View window.
- In the Interfaces section, locate the IP Address item and copy or write down the value.
III Access the Web Interface
Open a web browser on the same computer that is running Dante Controller and enter the IP address of the device in the address bar. In this example that is 192.168.100.245. The device Software Update Website will appear.
IV Apply the Firmware Update
This step takes several minutes to complete. Do not power cycle the device unless instructed to by the updater. The updater will provide progress feedback during the update. Once the update is complete, the device will reboot and the website will refresh once the device is back online and ready to use.
Be sure to obtain the correct firmware file for your device. If you are unsure, please contact support.
Unzip the device firmware file and locate the .upd file that will be used for the update.
Drag the .upd file into the update window on the web interface.
The firmware file will be uploaded to the device and the progress indicator at the bottom of the screen will indicate that the process is ongoing.
At the end of the update, the device will reboot.
Once the update is complete and the device is online again, the web page will refresh to the default state. This indicates that the process is complete.